mt250's Privacy Policy
Learn how your personal information is collected, stored, and kept secure on the mt250 platform.
Introduction Introduction & Scope
mt250 ("we", "our", "platform") operates a safe and transparent online betting and casino service for users in Bangladesh. When you register, log in, or use any service on mt250, you agree to the terms of this privacy policy.
The purpose of this policy is to inform you, with full transparency, about what information we collect, why we collect it, how we use it, and what steps we take to protect it. This policy applies to the mt250 website, mobile app, and all related services.
Please read this policy carefully. If you have any questions, contact our support team directly.
01 What Information We Collect
mt250 collects the following types of information to provide its services. This information is used to manage your account securely, process financial transactions, and improve service quality.
1.1 Identity Information
- Full name and username
- Email address and mobile number
- Date of birth (for age verification)
- Current address (for basic verification)
- National ID card or other proof of identity (where applicable)
1.2 Financial Information
- Mobile banking numbers — bKash, Nagad, Rocket, Upay
- Deposit and withdrawal history and amounts
- Transaction reference numbers and dates
1.3 Usage Information
- Login time and session duration on the site
- Betting history — bet amounts, game types, wins/losses
- Browser type, operating system, and IP address
- Cookies and session data (see the section below for details)
1.4 Communication Information
- Records of your conversations with us via live chat or email
- Content of complaints, suggestions, or requests
02 How We Collect Information
We collect your information in the following ways:
- Information you provide directly: Information you enter yourself during registration, login, deposit, or withdrawal processes.
- Automatic collection: Certain information is collected automatically through cookies, log files, and tracking technologies when you browse the site.
- Third-party verification: Transaction verification information from payment providers (bKash, Nagad, Rocket, Upay).
- Identity verification process: Identity checks required for fraud prevention and account security.
03 How We Use Your Information
mt250 uses your information only for the following purposes:
- Creating, managing, and keeping your account secure
- Processing deposits and withdrawals through bKash, Nagad, Rocket, and Upay
- Protecting minors from the platform through age and identity verification (21+ policy)
- Preventing fraud, money laundering, and other illegal activities
- Maintaining effective communication with you — providing support via live chat and email
- Technical improvement of the platform and enhancement of user experience
- Enforcing our responsible gaming policy
- Sending information about bonuses, promotions, and VIP programs (subject to your consent)
We never sell your information to third parties or share it for marketing purposes.
04 Data Storage & Security
mt250 places the highest importance on the security of your information. We apply industry-standard technical and operational security measures.
4.1 Technical Security
- SSL Encryption: All data transmission between your browser and our servers is encrypted using SSL/TLS technology.
- Data Encryption: Stored sensitive information is protected with strong encryption algorithms.
- Firewall & Access Controls: Multi-layered security measures are maintained to prevent unauthorized access.
- Regular Security Audits: Regular security audits are conducted to identify potential vulnerabilities.
4.2 Operational Security
- Only authorized personnel are permitted to access users' personal information.
- Regular data protection training is provided to staff.
- Strict confidentiality agreements are maintained with third-party service providers.
4.3 Data Retention Period
Your information is retained for as long as necessary — generally for the duration your account is active, and beyond that for a set period to meet legal obligations. Once this period ends, your information is securely deleted or anonymized.
05 Sharing Information with Third Parties
mt250 may share your personal information with third parties in limited and controlled circumstances:
- Payment processors: Necessary information is shared with bKash, Nagad, Rocket, and Upay to complete financial transactions. These providers are governed by their own privacy policies.
- Technology partners: Technology service providers required to operate the platform, who work under strict confidentiality agreements.
- Legal authorities: Required information provided in response to legal obligations, court orders, or legitimate requests from government authorities.
- Fraud prevention: Necessary information shared with specialist agencies for fraud detection and prevention.
Beyond the circumstances described above, we do not transfer, sell, or disclose your information to any third party.
06 Cookies & Tracking Technologies
The mt250 website uses cookies and similar technologies. These are small data files stored in your browser that help improve your browsing experience.
6.1 Types of Cookies
- Essential cookies: Required to maintain login sessions, ensure security, and operate the site's core functions.
- Functional cookies: Used to remember your preferences, language settings, and previous browsing information.
- Analytics cookies: Used to analyze site visit statistics in order to improve service quality.
6.2 Cookie Controls
You can disable or delete cookies from your browser settings. However, disabling essential cookies may disrupt some important site functions.
07 Your Rights
As a registered user of mt250, you have the following rights regarding your own information:
- Right to access: You may request to know what information we collect about you and how we use it.
- Right to correction: If your account contains incorrect or incomplete information, you may request that it be corrected.
- Right to deletion: In certain circumstances you may request that your information be deleted, though this may be limited where legal obligations apply.
- Right to object to processing: You may object at any time to marketing communications.
- Right to data portability: Where applicable, you may request your information in a structured and commonly usable format.
To exercise these rights, please contact our support team. We are committed to responding to your requests in a timely manner.
08 Protection of Minors
mt250 strictly enforces a 21+ age policy. This platform is for users aged 21 and above only. We do not knowingly collect any information from minors.
Age verification is in place during the registration process. If a user registers with a false age and this is later confirmed, mt250 reserves the right to immediately close that account and securely delete the collected information.
If you suspect that a minor is using this platform, please notify our support team immediately.
09 International Data Transfers
In some cases, your information may be processed or stored on servers located outside Bangladesh. Wherever your information is processed, mt250 ensures that the same standards described in this privacy policy are maintained.
For international data transfers, we ensure that appropriate contractual and technical safeguards are in place.
10 Third-Party Websites & Services
The mt250 platform may occasionally contain links to third-party services, such as payment portals. These third-party websites have their own privacy policies and are outside mt250's control. We are not responsible for how your information is handled on those websites.
You are advised to read the privacy policy of any third-party service before using it.
11 Response to Security Breaches
If mt250 ever experiences a data security breach, we will immediately take the following steps:
- Conduct a prompt investigation to determine the nature and extent of the breach.
- Notify affected users in a timely manner.
- Take the necessary technical measures to bring the situation under control.
- Improve the system to prevent such incidents in the future.
If you notice any unusual activity in your account, please notify our support team immediately.
12 Changes to This Policy
mt250 reserves the right to modify or update this privacy policy as needed. For any significant changes, we will:
- Update the "Last Updated" date at the top of the policy.
- Notify registered users by email or through platform notifications for significant changes.
Continued use of the site after changes are made will indicate that you have accepted the updated policy. You are therefore advised to review this page regularly.
13 Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: Available directly on the site 24/7 — support is available in Bengali and English.
Our support team is always ready to help with any privacy-related concerns you may have. We take all complaints seriously and aim to respond in a timely manner.
Have more questions?
Our support team is with you 24/7 — contact us via live chat to get help in Bengali.
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